So they do not get the same receptionist. These are eight separate assistants, not one assistant with a dropdown. Each one asks different questions, follows different booking rules, and knows a different set of things it must never handle alone.
01
General scheduling
Salons, barbers, clinics, consultants, small repair shops. The default when your booking is simply a service and a slot.
It asks
Which service, whether they have been in before, and roughly when suits them. It offers real openings rather than asking them to guess.
It books
A named service in a specific slot, checked against your calendar first so it cannot double book.
It hands off
Complaints, anything about money already owed, and any request to change a booking someone else made.
02
Reservations
Restaurants, bars, venues, event spaces. Where the unit is a table and a time, not a service.
It asks
Party size first, because it changes everything else. Then the date, the time, and whether anyone in the party has an allergy or needs step-free access.
It books
A table for that party size, inside the covers you have actually got left, with the allergy note attached to the booking.
It hands off
Parties above the size you set, private hire, set menus, and anything to do with a deposit.
03
Medical and dental
Dental practices, physiotherapy, optometry, private clinics. The most cautious of the eight, deliberately.
It asks
New patient or existing, the reason for the visit in the caller's own words, and their insurance carrier if you take insurance.
It books
The right appointment length for the reason given, because a check-up and an extraction are not the same slot.
It hands off
Immediately, on anything that sounds urgent or clinical. It gives no advice about symptoms, medication or treatment, ever, and it says so plainly rather than deflecting.
04
Home services and repair
Plumbers, electricians, HVAC, appliance repair, locksmiths. Callers here are often having a bad day.
It asks
What is wrong, the address, whether it is an emergency, and how you get in. It establishes the emergency question early rather than at the end.
It books
An arrival window, not a precise minute, because that is what this trade can honestly promise.
It hands off
Gas, water coming through a ceiling, no power, anything smoking. It stops asking questions and gets you on the line.
05
Auto services
Mechanics, tyre and exhaust shops, detailers, body shops.
It asks
Make, model, year, what the car is actually doing, and whether it is safe to drive. That last answer decides everything else.
It books
A drop-off, with the symptom recorded in the caller's own words so nothing is lost translating it into a category.
It hands off
Warranty disputes, insurance work, anything about a job already done, and any request for a price on a repair it has not seen.
06
Real estate showings
Agents and small brokerages booking viewings.
It asks
Which property, their timeframe, whether they are pre-approved, and whether another agent already represents them.
It books
The showing, with the qualifying answers attached, so you know what you are walking into before you go.
It hands off
Offers, price, negotiation, and anything about the condition of a property. It will not characterise a home it has not seen.
07
Retail orders and pickup
Shops taking order and collection calls. The one where most callers are not booking anything.
It asks
The order number, or the name it was placed under, and what they need to know.
It books
A collection window when one is wanted, and answers the status question when that is all they rang for.
It hands off
Refunds, damaged goods, anything that has gone wrong. Those calls need a person and they need one quickly.
08
Questions only, no booking
Any business that wants the phone answered and the message taken, without anything being put in a calendar.
It asks
What they need, and who to call back. It answers from what you have told it about your hours, your prices and your services.
It books
Nothing. That is the point of this one.
It hands off
Anything it was not told the answer to. It says it does not know and takes a message, rather than producing a confident guess that costs you a customer.
All eight
What every one of them does.
The differences above are real. These are the parts that do not change.
Never pretends
If a caller asks whether they are speaking to a person, it says it is an assistant.
Never guesses
It stops and passes the call to you rather than inventing an answer. A wrong booking costs you more than a missed one.
Reads first
It checks your real calendar before it offers any time, so it cannot double book you.
Answers instantly
First ring, any hour, no hold, no menu of options to press through.
Runs on any line
A new local number in the area code you choose, or your existing number forwarded to it.
Pick the one that matches your business.
You choose it in the first step of setup, and you can change it later. Running more than one at once needs the Busy plan or above.
